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Accessibility Statement

Last updated: March 15, 2026

Our commitment

NGUYENER is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee we provide equal access to all users.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

While we strive to adhere to the AA level of the WCAG 2.1 guidelines, we acknowledge that it is not always possible to do so in all areas of the website. We are actively working to increase the accessibility and usability of our platform.

Measures we take

NGUYENER takes the following measures to ensure accessibility:

  • Include accessibility as part of our development process and design reviews
  • Use semantic HTML elements and ARIA attributes where appropriate
  • Ensure sufficient color contrast ratios across our interface
  • Provide keyboard navigation support throughout the application
  • Use meaningful alt text for images and descriptive labels for interactive elements
  • Test with screen readers and other assistive technologies
  • Maintain a consistent and predictable navigation structure
  • Ensure all interactive elements have visible focus indicators

Known limitations

Despite our efforts to ensure accessibility, some content may not yet be fully accessible. The following are known limitations:

Client-side ML features

Our clothing analysis feature uses machine learning models that run in the browser via WebGPU/WebAssembly. The visual segmentation output may not be fully interpretable by screen readers. We provide text-based alternatives for all ML-generated results.

Swipe interactions

The product recommendation swipe interface is primarily designed for touch and mouse input. Keyboard alternatives (arrow keys, Enter/Backspace) are available, but the experience may differ from the gesture-based interaction.

Third-party content

Product images and descriptions sourced from third-party retailers may not always meet our accessibility standards. We work to supplement these with our own descriptive metadata where possible.

Video content

Some marketing videos may not yet have closed captions or audio descriptions. We are working to add these to all video content.

Assistive technology compatibility

NGUYENER is designed to be compatible with the following assistive technologies:

  • VoiceOver on macOS and iOS
  • NVDA and JAWS on Windows
  • TalkBack on Android
  • Browser zoom up to 200% without loss of content or functionality

Feedback and contact

We welcome your feedback on the accessibility of NGUYENER. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Email: [email protected]
Subject line: Accessibility Feedback

We aim to respond to accessibility feedback within 5 business days and to resolve issues within a reasonable timeframe.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice or your local accessibility enforcement authority.